FAQ

Orders usually begin processing immediately and typically ship within two to five business days. Pre-orders or limited releases may require additional time. Tracking updates will be sent by email once your package has been scanned by the carrier.

You’ll receive a tracking link as soon as your package is accepted by the carrier. If you can’t find the email, check your spam or promotions folder. Tracking may take up to twenty-four hours to show movement.

All sales are final unless an item arrives damaged or defective. Contact us within five days of receiving your package at admin@behindjune.com and include your name, order number, and clear photos of the issue.

Orders begin processing right away and cannot always be changed or canceled. If you made a mistake, contact us at admin@behindjune.com immediately and we will try to assist. Once shipped, the order cannot be modified.

Yes. Shipping times, rates, and customs fees vary by location. International customers are responsible for any duties or taxes required to release their packages. Unpaid fees that result in a returned order cannot be refunded.

If tracking shows no movement for several days, the carrier may need time to scan and update your package. For unresolved delays or suspected loss, contact the carrier directly with your tracking number for further investigation.

For product, order, or website questions, reach out to us at admin@behindjune.com. Include your name and order number for quicker troubleshooting. Responses typically take one to three business days.

For inquiries related to features, production, management, media, or collaborations, contact artist@behindjune.com. Serious inquiries only. Response time may vary depending on the artist’s schedule and active projects.

All official releases, singles, videos, and updates are available on the Music page of this website. You can also find the artist on major streaming platforms by searching for “$OUFSIDE.” Exclusive drops and unreleased previews may appear here before anywhere else.